What is the LEAD Scale?

A six-point sliding scale that captures supplemental qualitative data including training, skills, education, effort, teachable moments, knowledge and expertise that occurs during any work function in a library.

Can also be described by the following formulas, each with a value of one:

TR + SK + ED + TE + EF + KE

Or

1 (+1) = 2 (+1) = 3 (+1) = 4 (+1) = 5 (+1) = 6

Or

	1	(+1) = 2	(+1) = 3	(+1) = 4	(+1) = 5	(+1) = 6
	1	2	3	4	5	6

One naturally completes parts or all of the formula in progression on the Scale.  You cannot get to a 3 without having done steps 1 & 2 on the Scale, and so forth.

Training + Skill + Education + Teaching + Effort + Knowledge / Expertise

1) Training = Learned through initial contact, no specialized education.

2) Skill = Learned through experience, additional training, no specialized education, customer service considered.

3) Education = Specialized higher education needed or equivalent years of experience; customer service; problem solving.

4) Teaching = Interaction involves teaching others, either patrons or staff; problem solving; time a factor; multiple resources used.

5) Effort = Exceeds routine problem solving, consultation with others, referrals; time a factor; multiple resources used; initiative.

6) Knowledge / Expertise = Highly specialized; all other factors come into play; multiple consultations, resources or primary materials used; time a factor; initiative; multiple solutions considered.