The LEAD Scale (Library Effort Assessment Data)
What is the LEAD Scale?
A six-point sliding scale that captures supplemental qualitative data including training, skills, education, effort, teachable moments, knowledge and expertise that occurs during any work function in a library.
Can also be described by the following formulas, each with a value of one:
TR + SK + ED + TE + EF + KE
1 (+1) = 2 (+1) = 3 (+1) = 4 (+1) = 5 (+1) = 6
One naturally completes parts or all of the formula in progression on the Scale. You cannot get to a 3 without having done steps 1 & 2 on the Scale, and so forth.
Training + Skill + Education + Teaching + Effort + Knowledge / Expertise
1) Training = Learned through initial contact, no specialized education.
2) Skill = Learned through experience, additional training, no specialized education, customer service considered.
3) Education = Specialized higher education needed or equivalent years of experience; customer service; problem solving.
4) Teaching = Interaction involves teaching others, either patrons or staff; problem solving; time a factor; multiple resources used.
5) Effort = Exceeds routine problem solving, consultation with others, referrals; time a factor; multiple resources used; initiative.
6) Knowledge / Expertise = Highly specialized; all other factors come into play; multiple consultations, resources or primary materials used; time a factor; initiative; multiple solutions considered.
The LEAD Scale (Library Effort Assessment Data) - Bella Karr Gerlich